This page explains how to permanently delete your Index Breadth account (used on app.indexbreadth.com and the Index Breadth mobile app) and what happens to your data.
Email us from your registered email address and we'll verify it's you and permanently delete your account and associated data:
Email support@indexbreadth.com
Send it from the email address on your account (or include your registered mobile number) so we can verify the request. We may ask one verification question before deleting. A self-serve Delete account button in My profile is coming shortly; until then, email is the way to request deletion.
Some records must be retained after deletion for legal, tax, accounting, or security reasons. These are kept only as long as required and are not used to re-create your account:
| Data | Why | Retention |
|---|---|---|
| Payment / invoice records | Tax & accounting law | Up to 8 years |
| Minimal security / abuse-prevention logs | Fraud & security | Up to 180 days |
Account access ends immediately on request. Your personal data is deleted or anonymised from our active systems within 30 days, and removed from routine backups within the normal backup cycle (up to 90 days).
Deletion is permanent and cannot be undone. If you have an active paid subscription, deleting your account does not automatically create a refund; contact us first if you have a billing question.
Questions? support@indexbreadth.com. See also our Privacy Policy.